State Farm® Insurance Agent Connor Underwood

"Trash and Unprofessional Insurance Agent. Unsatisfactory Service and Communication. I will express my deep dissatisfaction with the service provided by your agency (Connor Underwood and Team). Unfortunately, I have encountered several issues that have led to significant frustration. 1. Lack of Communication: Despite numerous attempts to contact the assigned agent, including leaving voicemails and sending emails and text messages to the provided contact information, I have received no response. This lack of communication is highly unprofessional and unacceptable, especially when prompt assistance is needed. 2. Unexplained Rate Increases: Every six months, my insurance premium has increased without any explanation. Transparency is vital, and I believe I am entitled to understand the reasons behind these price adjustments. 3. Customer Service Concerns: I feel that the service provided is driven solely by financial motives rather than offering the best options for the customer. This lack of personalized care and consideration is not what I expect from a reputable insurance agency. I trust that you will address these issues promptly. I hope to see an improvement in the level of service and communication going forward but if not please just close this office."

"Dont go with them. They just scam people. I cancelled my car insurance policy a day before it expiry date. But still they charged me whole amount and then I have to call them back to get my money back. It took them 2months of time to send only partial amount which was 60%of what I paid, that too through check not online transfer. They want a customer to go through this painful process once they decide to not to go with them. I have been calling them since 3-4months for my money they dont revert back neither help to get my amount. Complete scam"

"This guy literally never answers the phone. Don’t waste your time with this agent or their office."

"If I could give negative stars. I would no communication skills. I will look elsewhere."

"Conner Underwood is fantastic State Farm insurance guy. He is knowledgeable and friendly and has great aura around him. He has always been quick to respond to our needs."

"After several attempts of trying to get ahold of someone for the last couple of months concerning my policy and nothing getting resolved is absurd, the lack of communication is really ridiculous. Seems to me like Connor doesn’t take his job serious and doesn’t care to keep his clients or better yet his agency. Waste of licensing. 👎🏻"

"If i could not give any stars and a still leave a review I would. This is THE worst agency I have delt with. There is ZERO Communication. You could email, call, text whatever and get nothing back. Kimberly is AMAZING at letting you know your bill is due, but when you need her help or call her back because something is wrong with your policy, she is 100000000% incompetent!!! I have had so many issues with Connor. He has NO communication or ZERO interests in making his customers happy. I signed up for 2 life insurances with him, he cancelled them, re-signed me up for something I DID NOT AGREE TO!!!! HE IS A FRAUD!!!!!!!!!! I have switched agents and am now taking the steps to make sure something is done. Now I have to take legal action against this awful agency! DO NOT USE THIS AGENT!! His agency needs to be CLOSED!!"

"Always really friendly and willing to help!"

"They don’t respond to emails. I’ve sent multiple follow up emails over the course of a month with zero response, and this is not the first time this has happened. I regret getting life, auto and homeowners insurance through this agent."

"Working with Kimberly has been an absolute pleasure! 10/10 do recommend 👍🏻"

"Great customer service! Top notch people to work with!"

"If I could give them 0 rating I would. They will not get in contact with you and won’t communicate. I have been begging Conner and his agents via phone call and emails to send me proof of insurance and my receipt and they have been ignoring me this whole time. Come to find out, after I transfer that i was charged for a policy that was never active. A month later without insurance and not once did Conner get in contact with me to let me know it was not active, but he did let the payment go through and I get charged for insurance. Please avoid this agent at all cost, nobody needs to have this kind of issues and stress they cause you."

"Grear attention to detail"

"Connor and his team are the best in the business! Every time I have a problem, they help effectively and efficiently. If you go in to the office you are guaranteed to be greeted with a smile, wagging tails (they have friendly dogs), and awesome service!"

"State Farm has been the best insurance I have had, excellent customer service, comparable prices, and very accesible."

"Extremely helpful with my car insurance! Very attentive and definitely knew what he was doing."

"The best insurance agent I’ve ever used. Let’s be honest…..nobody likes buying insurance. When your in Vegas, the only person making money off of insurance is the dealer. That being said…..State Farm has been great, but Connor and team make the company even better. I highly recommend them!!"

"He is awesome 🥰"

"I've been with State Farm and Connor for almost a year now. I have had zero issues. Working with Connor and his team was extremely smooth and enjoyable. Their rates were also very reasonable. I'd recommend. Thank you Connor and team!"

"Thank Connor! You’re the best"

"I would strongly recommend this office, particularly Kimberly Hester. She was very friendly and answered all of my questions. Hands down ten out of ten. I will recommend this insurance company to all my friends and family. Kimberly was professional and very polite, an asset to Connor Underwood State Farm Insurance!"

"I worked with Kimberly Hester. She was both very professional and very helpful. I had several questions about the language of the policy; she was able to explain it very well and responded quickly to all my emails."

"I had some questions about the costs and benefits of this insurance and Ana was very nice and helpful with everything I needed. I highly recommend asking for Ana."

"I recently decided to change insurance company’s and go with Conner Underwood state farm. All of his staff were really helpful and professional. The person who helped me with my policy’s was Ana Soto. She was really informative and was able to answer all of my questions. Not only that but she was also able to help me save hundreds of dollars a year. I give them 5 stars out of 5 and would absolutely recommend them to anyone looking to save some money and have a great team behind them."

"The staff at this agency are all very friendly and knowledgeable. It's refreshing to have the type of customer service they offer. The office pups Bruce and The Dude are worth a trip to this office!"